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Resume for Mike Conkey
(Please reference
the top of this web
page for latest projects and responsibilities)
To
Prospective Employer/Client:
Moving
forward with my career ambitions into challenging and long-term
opportunities, with the added satisfaction of helping companies
prosper, explains my goals represented by the submittal of my
resume to you and your company.
Through the
following pages, I will highlight the numerous work experiences
and responsibilities that I have had over numerous years in the
Internet, computer and data communication industries. Several of
my previous positions provide me with the experience needed for
your posted opening:
·
Strong
ability to listen to the customer, ask appropriate
fact-gathering questions, match the customer’s needs, and
recommend the best available solutions or products. This
successful approach to “customer service” has been ingrained in
my real estate sales, national account sales responsibilities,
information technology leadership roles, as well as project
management and business analyst roles throughout my career.
·
Web site
consulting services – providing consulting, design, development,
implementation, marketing, and on-going support for large volume
web site deployment.
·
Business
Analyst responsible for evaluating the business and technical
requirements for Customer Relationship Management (E.piphany E.5
Real-time Personalization module), with on-going analysis,
testing (Q/A level, functional & regression testing), and
application support.
·
Business
Analyst supporting a New Products group responsible for
evaluating the business and technical requirements for new
web-based business opportunities.
·
Director of
sales and marketing for a company specializing in application
development and e-Commerce/e-Business solutions targeting
vertical markets with an e-Commerce ASP solution.
·
Manager,
Marketing Operations responsible for creating, generating and
analyzing business reports for membership and transactional
sales data for a successful Internet company with multiple web
sites. Responsibilities included involvement on a team
responsible for a CRM-specific project, helping to determine
needs and plan for implementation of the chosen solution.
·
Director of
E-Commerce responsible for generating new business, managing
development staff, and consulting with the company's clients to
address the issues and needs. Development efforts centered on
Microsoft Site Server Commerce Edition, SQL and involving web
page design and site hosting services.
·
Major
account/national account sales manager responsibility with a
support team working to ensure complete customer satisfaction,
on-time delivery of IT products and services, and in-depth
understanding of the customers’ needs and desired level of
service.
·
Manager of
marketing, purchasing, telemarketing, and marketing analysis
teams as part of a very successful national mail order and
catalog sales company. Included were executive level liaison
responsibilities between headquarters and fulfillment sites'
organizations. Successfully helped guide the new catalog
division to multimillion dollars in sales, and helped the
company's organizations to open lines of communications that
increased the efficiency of all involved groups.
Whether it is Web site consulting
services, CRM applications, business analysis or project
leadership responsibilities, or information technology sales or
leadership roles, my total solutions approach ensures that any
project, client need, or corporate goal is met with the highest
level of satisfaction and positive results for the customer and
the company.
My
abilities are not confined to my own benefit. As I have had the
great pleasure of managing a number of individuals and teams, I
have made it a high priority to instill the same qualities,
ideas and work ethics that I have, in each person who I have
been fortunate enough to work with. Even greater pleasure is
bestowed on me by witnessing their success.
My
professional experience is and interests are quite varied and I
look forward to discussing job opportunities that you feel my
qualifications are aligned with. Thank you for your
consideration, I look forward to talking with you.
TESTIMONIAL
for Mike Conkey
·
Strong ability to
listen to the customer, ask appropriate fact-gathering questions,
match the customer’s needs, and recommend the best available
solutions or products. This successful approach to “customer
service” has been ingrained in each of my various roles throughout
my career.
·
Lead Business
Analyst responsible for interpreting business needs and
translating them into application requirements and properly
documenting them in Use Cases. Use Cases following the RUP
approach have been the principle approach used; with each client
have their own perspective on how they want the Use Cases to flow.
Having provided complete flexibility in creating and updating the
Use Cases based on the clients’ desires has been essential, and
has ensured that all teams involved have accurate guides to follow
and refer to throughout the life of the project.
·
Thorough knowledge
of needs analysis and data gathering techniques required to
determine the business requirements for business report creation,
and designing and implementing real-time personalization and
associated functions for Customer Relationship Management (CRM)
enterprise solutions. This encompasses industries such as
membership marketing, direct marketing, and telemarketing oriented
businesses. The same techniques can be applied to any CRM
implementation.
·
In-depth ability
to analyze an existing operation (method of doing business),
recommend changes and/or enhancements, implement the changes, and
monitor the results. All the while, being ready to make necessary
corrections to ensure complete customer satisfaction and greatly
improved operations.
·
Strong sales
skills related to software applications (ASP, e-commerce, CRM,
etc.), and computer systems and hardware needs servers),
supporting national accounts with millions of dollars in sales and
services.
·
Dedicated to team
performance improvement and satisfaction (both for the team member
and for their “customer”), with the ability to manage small or
large teams responsible for all aspects of project management,
call center management, customer service, product/software
development, and technology support.
·
Web site creation
skills: From initial concept, design, creation (using FrontPage
and HTML editors), to content creation, marketing materials
(direct mail flyers, brochures, postcards, and email campaigns),
and search engine submittal activities, complete Internet
businesses have been created.
Background highlights
·
Web site
consulting services – providing consulting, design, development,
implementation, marketing, and on-going support for large volume
web site deployment.
·
Business Analyst
highly skilled at reporting needs-analysis, report creation,
integration, and implementation. Recent skills involve: Actuate
report design and implementation services for new installations of
Siebel Call Center; providing new report creation services,
conversion or enhancement of existing reports for sales, customer
service and customer support organizations. Working with Actuate
e.Report Designer Professional v.6 and Siebel 7 eBusiness v7.5
implementation working extensively with Siebel Tools in creating
report files, applets and business components.
·
Business Analyst
specializing in CRM implementations, with recent successes in
consulting for a membership marketing company. Successfully
gathered business requirements, recommended necessary business
rules and system designs, and worked with the development team to
create the version of “real-time personalization” (RT) that best
met the customer’s needs. Instrumental in the creation of Use
Cases, functional testing, debugging, and implementation of the RT
portion of the CRM solution (E.piphany E.5 release). Worked
closely with other business analysts in tying the Analytical
Platform, and the Interactive Platform to the RT module, with a
successful pilot rollout as the results of our collective effort.
·
Successfully
performed Business Analyst duties for a membership marketing
firm’s new business team, working with the internal business team,
software development team, and the company’s business partners to
determine what was needed for a successful web site creation and
operation capable of taking real-time/online new membership
applications. Created all proposals and business requirements
documentation for the business team and software development team
(functional requirements documents). As the project manager on all
such jobs, I managed the internal teams and on-going
communications with the business partners, helping to resolve
issues, and ensure on-time delivery of the functional web site to
the business.
·
As Director of
Sales and Marketing for a specialized software development/ASP
organization, successfully marketed the web-based e-commerce ASP
solution to manufacturers. Created all marketing materials and
conducted all cold-call and on-site presentations of the solution
and services.
·
Major
account/national account sales manager responsibility with a
support team working to ensure complete customer satisfaction,
on-time delivery of IT products and services, and in-depth
understanding of the customers’ needs and desired level of
service. On-site pre- and post-sales “support” rounded out our
team’s dedicated effort of sales to and support of corporate and
federal clients. Along with the on-going sales of PCs and
printers, and multi-processor servers and storage systems, my
responsibilities included extensive RFP preparation and response
efforts and on-going sales expansion efforts to a large federal
accounts.
·
Web site creation
via MS FrontPage and HTML with a focus on information sharing and
product offers. Wide-ranging specialized brochure creation using
MS Publisher for use in various marketing and sales initiatives.
·
As an IT Business
Support Center team leader, and a Technical Services Team Leader,
successfully improved the moral and dedication of all team
members, and increased customer satisfaction to a high level.
·
IT Team Leader
responsibilities provided the rewarding challenge of managing a
team of dedicated technicians, at the same time participating with
direct hands-on servicing and training of the company’s internal
customers. Our success as a team of 12 resulted in many of us
being hired directly by the corporation that had contracted our
services. Rewarding? Absolutely – with the satisfaction of a job
well done, and one where each team member gained professionally
and personally from our team’s successes.
Due to my
extensive and varied career, with many positions taken on without
prior hands-on experience, and my most recent business analyst
positions setting a strong foundation in business needs
assessment, my selection for a challenging and rewarding
opportunity will prove to be a positive and beneficial arrangement
for both the company and myself, along with any employee teams
and/or clients, Sales, Marketing, IT staff and in-house and
offshore development teams that I may be working with and
providing my services to.
RESUME
FOR
MICHAEL A.
CONKEY
CAREER
OBJECTIVE:
To work for
an entrepreneurial company with proven success and leadership in
Internet marketing, direct marketing, e-Commerce, e-Business
solutions and services, or healthcare HIPAA compliance. The ideal
career is one that establishes the company and me as business
experts with industry trend-setting technology implementations,
and business processes and intelligence.
Business Analyst and Consultant, Project Manager, and Sales
and Marketing professional with extensive experience in Web site
consulting, CRM, HIPAA compliance, marketing operations, direct
marketing sales & service, as well as personal computer and server
value added corporate and retail sales experience, highlighted by:
-
Outstanding
performance record in a full range of business and technical
environments.
-
Strong business
needs analysis and project management skills.
-
Strong
management/staff development skills in marketing, sales and
operations.
-
Successful track
record for the marketing, advertising, purchasing and inventory
control responsibilities of a multi-million dollar catalog
mail-order operation.
-
Large national
account corporate sales management, retail, direct, and inbound
telemarketing sales experience.
Personal
Technology Enterprises, LLC (PTE), Bethel,
CT Aug. 99 to present
(Owner)
Business Analyst, Web Site Consulting
- Internet-based and on-site
consulting for web site design, business marketing, and direct
mail initiatives. Available for short term to long term consulting
assignments or specific projects/web site design, hosting and
implementation needs. Small to medium size businesses supported
with the web site design initiatives.
Several
hundred domains registered and maintained, with specific topical
Web sites created and maintained (with all domains pointed to
leased virtual/dedicated DNS server that I maintain to host all
PTE company Web sites and parked domains.
Business Analyst, Consultant –
Hartford Life Ins., Group Benefits Div., Simsbury, CT Jun. 06 to
present
Business Analyst
– Working on a project focused on the GBD product development
business team and their new product and enhancement request
process.
-
Responsible for evaluating
and documenting the existing process, and recommending changes
that will enhance and clarify the analysis and development
processes across multiple (numerous) applications that support
the Group Benefits Division and its product lines. With these
guidelines the product development team will have a clearer
understanding of the processes and how best to and when to
introduce their new product and enhancement initiatives. And,
staffing considerations will be made in support of implementing
any recommended changes to the process.
Business Analyst, Consultant –
Hartford Life Ins., Group Benefits Div., Windsor, CT Apr. 06
to Jun. 06
Business Analyst
– Worked with the business team responsible for evaluating an
upgrade to an existing business application and the impact the
upgrade will have on the business. Participated in Business
Process Reengineering sessions, and Organization Impact Analysis
sessions, assisting the business team in their efforts to analyze
and document their findings.
-
Business Analyst
responsibilities included the evaluation of existing Use Cases (baselined
for the existing business application that is being
upgraded/enhanced) in preparation for new business requirements
sessions and Use Case creation.
-
Assigned a thread of twenty
plus Use Cases to be completed by the end of the year. As on
previous consulting assignments, I was responsible for
interpreting business needs and translating them into
application requirements and Use Case functionality, and working
with technical and programming teams to aid them in providing
conversion, design, QA/testing, and implementation guides based
on the foundation Use Cases created for the project.
-
The project was put on hold
for a period of time and my consulting position was eliminated.
References are available.
Business Analyst, Consultant – Cendant
Mobility, Danbury, CT May 04 to Mar. 06
Lead
Business Analyst –
March 2006, completed a 22-month contract responsible for
interpreting business needs and translating them into application
requirements and properly documenting them in Use Cases. Use Cases
were created following the RUP approach as the standard. Having
provided complete flexibility in creating and updating the Use
Cases based on the client’s desires was essential, and ensured
that all teams involved had accurate guides to follow and refer to
throughout the life of the project.
-
Business Analyst responsible
for interpreting business needs and translating them into
application requirements and Use Case functionality, and working
with technical and programming teams to aid them in providing
conversion, design, QA/testing, and implementation guides based
on the foundation Use Cases created for the project.
Responsibilities include extensive day-to-day interaction with
business users to understand their needs and requirements, and
the offshore and in-house development teams to successfully
transform the business requirements into a new business
application. And full responsibility to continue updates to the
core Use Cases used as the foundation for the project
conversion, design, testing, and implementation documentation.
-
Extensive involvement in the
full needs-discovery, UI/UE design, development, testing, and
roll-out of new software applications tied to several legacy
systems. Participating in the complete testing process from:
Offshore development testing, in-house development testing and
support, functional test, and assist in quality assurance
testing in preparation for full production of a new business
software platform and application.
-
Included in the Business
Analyst responsibilities were validation and verification of
data bridging requirements. This included reviewing design
documents, providing feedback, signing-off on and subsequently
validating the bridging of data between the mainframe and the
new application and vise versa. Several existing mainframe
screens were replaced (converted to read-only views) by the new
application’s screens.
-
Performing lead business
analyst responsibilities involving extensive day-to-day
interaction with developers and business users to understand
their needs and requirements and transform them from Use Cases
used as the foundation for the project conversion, design,
testing and implementation documentation.
-
On-going support of offshore
application design efforts with continuing modifications to
supporting documentation to match business needs, and aid in
application development, QA testing efforts, and more.
-
Management & resolution of
open design issues presented by the IT, offshore development and
business teams via IBM's Rational ClearQuest defect and issues
tracking software.
-
Extensive involvement in User
Interface and User Experience design efforts, helping the
developers interpret Use Case requirements, and aid the business
users with their on-going iterative screen review process,
ensuring the designs properly reflect the business requirements
for the new system being designed.
-
Multi-phase requirements
gathering, UE/UI analysis and design support, and roll-out
effort support with IT/business/Offshore development teams.
-
Staged roll-out effort
support through to post-deployment business users and IT
maintenance staff.
Duties and skills included:
-
Working with IT technical
teams (on-site and offshore) to interpret business
requirements from Use Cases and analysis documents, aiding in
the creation of resulting design documents.
-
Working extensively with
the screen design company (Tristream) in conjunction with the
business leads, and company IT staff to translate Use Case
documented business requirements into acceptable screen
designs to be used in the new application, following
established company and design standards.
-
Abilities brought into
practice daily are my excellent understanding of the tools
used to develop vision documents, functional requirements
documents, flow diagrams, and Use Case documents with
understanding of the development life cycle and testing
procedures, interacting with QA, programming, and IT
professionals of other disciplines.
-
Work with business partners
to define needs and requirements, explore new opportunities
and conduct feasibility studies. Able to develop vision
documents, functional requirements documents, process
maps/flows, and Use Case documents
-
Capable of working on a
project team and interfaces with the business, IT and
programming teams (on-site and offshore) to define and
translate business requests into technology initiatives
-
Taking responsibility for
investigating and recommending solutions for application
defects, and working with the business and Quality Assurance
to test application fixes and enhancements. Capable of working
with application developers to create prototypes, test
functionality and verifying outputs with the business. Ability
to guide the business in the development of test plans and can
work with Quality Assurance, database, technical and
operational analysts to ensure successful testing, training
and deployment.
Web Site Consulting Services – Buyers
Trust, Brookfield, CT Oct. 03 to Apr. 04
Provided
consulting, design, development, implementation, marketing, and
on-going search engine submittal and Web site support for a large
volume web site deployment in the real estate industry. An example
of a Web site that I created for the company’s new division is
PanelizedBuildingSystems.com
Business Analyst, Consultant – Mercator
Software, Wilton, CT Dec. 02 to Sep. 03
Actuate
Reporting: Actuate report design and implementation services for a
new installation of Siebel Call Center. Responsibilities include
determining business requirements and creating new reports, along
with enhancing existing (default) reports for sales, customer
service and customer support organizations.
q
Actuate e.Report
Designer Professional v.6 and Siebel 7 eBusiness v7.5
implementation.
q
Existing reports
had to be recreated in Actuate based on spreadsheets and Access
Database reports that were in use by the various departments.
Trilegiant Corporation –
Norwalk/Stamford, CT Feb. 01 to
Sep. 02
Business Analyst, Consultant
– Responsible for evaluating the business and technical
requirements for Customer Relationship Management software
Real-time Personalization (RP/RT) module, with on-going
performance analysis & support of the implemented E.piphany E.5
CRM system RP module.
-
Initial successful pilot
project and new project analysis: Provided initial Scope and
Business Requirements documents and presenting them to the IT,
Software Development, and business teams. Worked with all teams to
arrive at the best technical solution for the business initiative.
-
Prepared RP-based reports
for the business via interaction with the Analytical Platform
(AP). Trained the business on the use of the report templates and
creation of their own reports.
-
Prepared Use Cases
utilizing the Rational Unified Process techniques, and test plans
for Q/A level functional testing, regression testing, and
implementation phases of the project. Participated in numerous
testing efforts for all CRM modules (Analytical Platform,
Interaction Platform (IP), RP and internal implementation of
online order entry used by the Customer Service Representatives).
-
Assisted other business
analysts, project managers, and software development teams on
numerous aspects of the CRM project (testing, implementation and
on going support of the RP module and its interaction with the
other CRM modules (AP and IP), reporting and CSR use).
Business Analyst, Consultant –
Responsible for supporting a New
Products group within Trilegiant responsible for evaluating the
business and technical requirements to support web-based new
business opportunities.
-
Providing initial Scope
and Business Requirements documents and presenting them to the IT,
Software Development, and business teams. PMO project management
processes incorporated to deliver projects on time, within budget
and to an agreed upon level of quality.
-
Created the project plan
and managed adherence to plan monitoring the progress of all
tasks, required completion dates, critical path, and time line.
Compared budgeted and actual time spent on the project.
-
Overview of the project
with weekly review meetings with internal IT staff, developers,
and external partners.
Innovative Systems, Inc. – Oxford,
CT Aug. 00 to Dec. 00
Director of Sales and
Marketing
for an
application development and e-Commerce/e-Business solutions
company. My primary job responsibility is to provide all marketing
efforts along with sales efforts focused on specific markets
throughout Connecticut and the region; a major focus was with
manufacturers. The challenge of taking a company from 15 years of
"word-of-mouth" success and expanding its customer base was very
rewarding, although short in duration.
The primary
focus was selling an e-Commerce ASP solution, which included
working with the development staff to enhance the features of the
product offerings based on the needs of the target market. The
company owners changed directions and eliminated funding for new
marketing and sales efforts, eliminating my position at the end of
December.
Netmarket Group Inc. (Cendant Corp) –
Stamford, CT Nov. 99 to Aug. 00
Manager, Interactive
Marketing Operations
for an
Internet spin-off company of Cendant Corporation. My primary job
responsibility was managing two analysts in day-to-day production
of business reports, centered on membership and transactional
sales for Netmarket Group's multiple web sites (Netmarket.com,
privacyguard.com, autovantage.com, travelersadvantage.com,
hagglezone.com, and fareagent.com). Our team was responsible for
daily, weekly, monthly and yearly reports based in Excel, Access
and Brio.
Participate
in all business reporting efforts, working directly with the
software development team, internal departments, and business
partners, helping to define reporting needs, analyzing their
requirements, creating formal requests for software development
efforts, and implementing and scheduling all new reports.
Netmarket
Group was merged back into Cendant's Cendant Direct Marketing
division, with many employees including myself, being released.
Business
Analyst, Consultant
(Cendant Corp) - involved with the team responsible for
evaluating, putting together a pilot test, and selecting a
corporate Customer Relationship Management campaign management and
reporting tool. Use Cases, gap analysis, and business requirements
gathering were focal points of my involvement with the project.
PCNet, Inc. – Trumbull, CT
Oct. 97 to Oct. 99
National Account Manager
for a
dynamic $60M regional network and systems integrator. This
position is an active position managed in conjunction with
E-Commerce Development responsibilities. Account management
responsibilities included complete computer, server, and non-stop
mainframe sales and service to large corporate clients and
nationally to the Federal Reserve Banks and SBC Corporation.
Management of
E-Commerce Development for a software development
subsidiary (ViewTek) responsible for generating new business,
managing development staff, and client services. Consulting and
development efforts were centered on Microsoft Site Server
Commerce Edition, SQL and modern development packages used in the
creation of web sites. Efforts encompassed recommending search
engine submittal solutions, traffic analysis services and
providing site-hosting services. Web site designs ranged from the
basic 3 to 5 page sites to the business-to-business e-Commerce
solutions.
Reuben H. Donnelley – Raleigh,
NC Apr. 96
to Oct. 97
Business Support Center Team Leader
for
the yellow pages publisher's company-wide help desk. Management
responsibilities included managing the day-to-day operations with
a team of 12 individuals responsible for the company's network and
mainframe security and first-line support (end users) to desktop,
network, printers and PBX telephone systems. Level I support and
trouble call dispatch to level II & Level III. Successfully
lowered the abandon rate to below 2% and increased the first-call
resolution rate and accuracy of trouble logging, resolution, and
dispatch to the level II and III teams.
Technical Services Team Leader
responsible for day-to-day internal customer support on newly
developed Oracle-based application software for the yellow pages
industry, as well as all hardware, software, network and mainframe
security, front-line network and mini-computer interface support
at the new publishing center. I managed a team of 4 to 5 Level II
technicians working hand-in-hand with them to support the 400 end
users at the site. Successfully managed the new building
workstation, laptop, server, and network rollout and maintained a
high uptime percentage throughout our support effort (which
included nights, weekends and holidays).
PCNet, Inc., Trumbull,
CT
Sep. 94 to Apr. 96
Project Leader
- Responsibilities included
responsibility for the project management and hands-on involvement
in a 50-week major account outsourcing support effort for R. H.
Donnelley. Supervised and implemented a desktop upgrade and
rollout project for Sales, Marketing, and Publishing Operations.
Account Management, Sales -
responsible for
management of PCNet sales teams' efforts in selling computer
equipment and services to Fortune 500 clients
Computer SuperCenter of Greenwich,
CT
1993
Client Services Manager -
Responsibilities included all consulting and training needs of the
company's customers (PC and Macintosh users). Formal training
classes were prepared and conducted at the store, and one-on-one
and group training was conducted at customer locations. These
typically included consulting sessions and initial computer
selection, installation, and initial hands-on training for the
client.
Retail Sales Manager –
Responsible for directing a team of PC & MAC sales representatives
in showroom, selling PCs and software to general public. Customer
satisfaction and sales increased along with team performance.
Performed sales directly with customers as well as lead the team.
Micro Warehouse, Inc., Norwalk,
CT
1989 - 1992
-
Solidified Marketing Operations.
- Created
a new Marketing Analysis Department to provide more extensive
statistical analysis and reporting for MicroWarehouse and
MacWarehouse divisions.
-
Re-engineered the purchasing/inventory control operations area
of PC Division and implemented corrective restructuring.
-
Facilitated a major top-down reorganization at company's
fulfillment center in New Jersey. Opened lines of communication
between departments within the center as well as between the
center and corporate headquarters. Reported directly to President.
-
Orchestrated the execution of a multi-faceted marketing
effectiveness plan, which improved division monthly sales from
5 to 7 digit figures in a 10-month period. Position included
selection of products and vendors for PC-related catalog,
supporting & training the in-bound telemarketing team in handling
inquiries on the products in the catalog, and worked with the
technical support team to provide the initial support structure
and management team to support the newly started PC division and
catalog sales.
Previous Work
Experience (available upon
request) Prior to 1989
Previous work experience
includes: field engineer, applications engineer, senior
application engineer, and Value Added Reseller in the data
communications and computer systems fields.
EDUCATION AND TRAINING
Direct/Interactive Marketing Management Course, Ancell School of
Business, Western Connecticut State University.
Business course study marketing management-related courses at Western
Connecticut State University: 27 credits towards degree.
Internet Marketing - extensive self-study books, courses and online
courses. Connecticut Realtor Real Estate license for 9 years (with
on-going training classes as required).
Brio, Crystal Reports, and Business Objects reporting/business
intelligence tools experience, along with E.piphany’s Analytical
Platform reporting functions. Rational Unified Process Use Case
techniques used in business analyst role and ClearQuest was used
for problem reporting and tracking.
Relational database management (creation, and retail application) using
earlier DOS-based relational database software; and MS Access.
Cisco Systems - Sales Expert Enterprise Business Solutions, Sales
Essentials: Enterprise v1.1; Compaq's "Selling Compaq Enterprise
Solutions In Today's Markets," "Compaq StorageWorks Enterprise
Sales Training," and "Selling Compaq Business Systems in Today's
Markets." Compaq Tandem system sales; and HP Star Certified
Channel Partner Sales Professional on HP 9000 Servers
Web site design and implementation (numerous business web sites),
self-taught and online courses. Working knowledge includes
Microsoft FrontPage and HTML experience with basic EDI, XML, and
SQL knowledge.
Extensive Software/Hardware training: E.piphany CRM software (RP, AP,
and IP modules); extensive use of Microsoft FrontPage, Publisher,
Office applications such as Access, Word, Excel, PowerPoint, and
Project software application. Additional experience: Lotus Notes,
Visio, and earlier POS, Open Systems accounting, ACT! and Goldmine
contact management sales applications, and other business
applications.
Previous work experience & training: ATM field engineer, 5 years; and
data comm. applications engineer and sales, 5 years.
Computer
Technology certification, CONTROL DATA INSTITUTE, Dallas TX
¨
1000-hour course focused on in-depth understanding of the entire
internal dynamics of computer systems (hardware & software level);
graduated first in class, 3.9 grade level.
Dale Carnegie Courses in human relations, professional sales training
course, and assistant instructor for second twelve-week session of
the sales training course. Evelyn Woods Reading Dynamics
U.S.A.F. – Honorable discharge at Staff Sergeant level. Aerospace
Munitions Mechanic participating in a load crew throughout my
four-year tour of duty.
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